Smith Paint Products specializes in decorative concrete coatings, industrial coatings, and specialized paint products, but that only scratches the surface of what makes this company so unique and why we are proud to sell their products. Founded in Harrisburg, Pennsylvania in 1929, they started as a paint manufacturing company supplying the region with high-quality coatings and paints, but as they grew to national prominence, they began streamlining their offerings. Today, they are dedicated to providing more niche products and better customer service, rather than seeing how large of a market they can cover.
We got the opportunity to sit down with part of the team at Smith Paint Products. Check out the video below to learn about this leading company.
Smith Paint Products Customer Service
So, what sets their customer service apart from other industrial coating companies?
It’s both incredibly simple and incredibly effective – they are there for you when you need them. They are easy to reach via the 1-800 number on all their products, offering information that isn’t just technical data, they have experienced customer service team members on hand to provide you with practical details. You’ll receive more than just information on the product, they’re able to provide information about the product in use and in practice.
In addition to speaking with a team member, there is ample, easy-to-access product information. On their website, each page has technical data sheets and step-by-step usage guides, as well as you’ll gain video instructions about how to get the best use of their product.
Custom Products for Industrial Niches
Because Smith Paint Products has a team of in-house chemists who are continually working on new products, they can provide custom coatings, paints, and specialized concrete coverings. While they have a wide range of standard offerings to meet a wide variety of needs, they are also able to go beyond this and work with industries to create and fabricate specialty paints and coatings.
The Key to Successful Coating Application
At Smith Paint Products, they know that while a high-quality paint made with top-notch raw materials is key to a successful outcome, it’s only part of the equation. The other part is ensuring the surface is properly prepared to receive a coating. Just one variable that isn’t factored in can lead to an unattractive end result that is peeling, bubbled, or separating from the substrate in a short period of time.
Variables to consider before applying a coating from Smith Paint Products include:
- Current conditions of the substrate;
- How hard the concrete is;
- Whether you have access to power so you can properly prepare the substrate;
- Whether you have an eco-friendly area to prepare and dispose of coatings;
Failure to use the right surface preparation equipment or prepare the substrate can lead to a failure for the coating to bond, adhere, or stand up to traffic and use.
Turn to Smith Paint Products for Your Next Project
If you are going to be applying decorative coatings, epoxy, or other materials to a concrete substrate, check out our selection from Smith Paint Products. To learn more, be sure to watch the video above or reach out to a member of our customer service team to find the right option for your next project. Give us a call at (815) 278-1308 or fill out the form below to get started.