Orders are typically processed and shipped within 1-4 business days. Our manufacturing partners utilize various shipping and freight organizations for standard shipping methods depending on what is ordered and the destination. Once an order is shipped, please allow an additional 2-5 business days for arrival. We will notify you of any exception that may cause a delivery delay within 2 days of your purchase.
Estimated shipping costs are outlined for smaller shipments and reviewable prior to checkout. An email confirmation is provided upon shipment of all orders.
Delivery to Alaska, Hawaii and U.S. Territories
We offer both USPS Priority Mail and UPS shipping methods. Additional lead times may apply.
Need to rush an order? We offer faster shipping with Overnight and Two-Day delivery options. Expedited orders placed online receive higher priority and will typically ship within 24 hours or by the end of the next business day. Most expedited orders placed before 12 pm CST Mon-Fri will be shipped the same day. Please note that delivery estimates provided are in business days and do not include weekends (For example, an order placed before noon on Friday with overnight shipping will deliver on Monday).
We recommend calling us at (815) 278-1308 to order if you require guaranteed delivery by a specific date. Although generally accurate, delivery estimates provided for online orders are not guaranteed. In the unlikely event that we are unable to ship a rush order within 2 business days, you will be contacted by phone or email. You will have the option to cancel or make any changes to your order.
We Ship Worldwide! We can ship nearly anywhere in the world. We currently offer a variety of options including USPS Priority Mail, Flat-Rate Mail, and UPS shipping services. Additional lead times may apply. Please contact us if you need assistance with a shipping quote.
All prices shown are in USD. We are not responsible for the payment of duties, tariffs, and taxes that may be applied to international shipments.
How To Order
Placing an order with buymanufacturingdirect.com is easy. An account is not required to place an order. If this is your first purchase, you may open a new account OR proceed directly to checkout. An account allows you to keep track of your orders online and will keep your address information securely stored for a quicker checkout process. We do not store payment information.
From non-equipment orders, here are the steps you need to follow to place an online order. If you have any problems when following these steps, please contact us.
- Find the Items You Want
- Add the Items to Your Shopping Cart
- Proceed to Checkout
- Sign In / Create a New Account / Purchase without Account
- Enter a Shipping Address
- Choose a Shipping Method
- Provide Payment Information
- Review and Submit Your Order
- Receive Email Order Confirmation and Shipping Details
From equipment orders, here are the steps you need to follow to place an online order. If you have any problems when following these steps, please contact us.
- Find the Items You Want
- Add the Items to Your Shopping Cart
- Call a BMD Customer Service Representative to discuss price and shipping details
- Our Customer Service Representative will provide price and shipping options and complete the order with you over the phone. Both credit card and wire transfer payment options are available.
We also accept orders by phone:
- Toll-Free: (815) 278-1308 (M-F 8 AM – 4:30 PM CST)
You may also submit an order by email at firstname.lastname@example.org. We do require payment prior to shipment of purchase orders.
- Credit Cards – Visa, MasterCard, American Express and Discover. All information is protected by SSL encryption to ensure your privacy.
- Bank Wire Transfer – Bank-to-bank wire transfer is considered the safest international payment method. Please contact us to setup a wire transfer.
- Financing through Aztec Financial. – Buy Manufacturers Direct is aligned with Aztec Financial, LLC to fulfill your equipment leasing and purchase needs. Acquire equipment fast! Instant approvals with approved credit. No hassles. Low monthly payments. For more detailed information, please contact Nicole Day (Aztec Finance Manager) at 385-215-3177 or email@example.com, or fill out this contact form.
Buymanufacturersdirect.com is required to collect sales tax on orders. If applicable, the appropriate charges will be applied and displayed in the shopping cart and order review prior to checkout.
If you qualify for tax exemption status, please supply us with a copy of your state resale certificate, tax exemption certificate or other proof of tax exemption for your state. You may send a copy of your tax-exempt certificate to (815) 278-1308 or scan and email to firstname.lastname@example.org – Upon approval, you will be able to place orders free of tax.
Returns and Refund Policy
We strive to provide only the best products on the market. If a product does not meet your needs, please contact us to authorize the return of the merchandise. You may contact us by filling out the online contact form available on our Contact Us page or by calling (815) 278-1308. Please have the order number ready when requesting a return. A return authorization number is required for processing any return shipment.
Our return policies are as follows:
- We offer a thirty (30) day return policy. Items must be returned in the original packaging and show no signs of use to qualify for a refund or store credit. Buy Manufacturers Direct is not responsible for the return freight. Up to a 20% restocking fee may be applied.
- If a product needs to be returned we ask that you contact us by phone at 815-278-1308 to begin the return process. All returns must have a RMA# (return authorization number) included with the shipment for the refund to be processed.
Goods Damaged in Shipping
It is critical you thoroughly inspect your order upon delivery BEFORE YOU ACCEPT AND SIGN with the delivery driver. Shipping damages discovered once you sign the delivery documents may not be eligible for reimbursement. If damaged occurred in shipping, either reject the delivery or make appropriate notations describing the condition of the package on the delivery paperwork. Notification of goods damaged in shipping should be made with 24 hours of receiving the order.
Consumables and Parts
Consumables and parts have a ten (10) day return policy. Items need to be in the original packaging and show no signs of damage or use. Up to a 20% restocking fee may be applied unless approval for a full credit has been noted on your account by one of our representatives.
Returned Equipment (Not Warranty related)
Unused equipment has a ten (10) day return policy. Items need to be in the original packaging and show no signs of use. Up to a 20% restocking fee may be applied unless approval for a full credit has been noted on your account by one of our representatives.
Returned Equipment (Warranty Issues)
While BMD will mediate and manage the discussion, all equipment, parts, and consumables follow the specific warranty policies or their respective manufacturer. Please visit their website to view their warranty policy.
We back all manufacturer warranties. All products are packaged with warranty and service information if applicable. We encourage our customers to read this information carefully and fill out the product warranty as soon as possible. Goods will be repaired under the terms of the manufacturer warranty.
We typically do not require a signature for delivery on orders under $1,000. At the discretion of the courier (UPS, FedEx, USPS, etc.), the delivery driver will reserve the right to either leave the package or hold for future delivery. If you require a signature for delivery, please contact us prior to placing your order. We are not responsible for lost or stolen packages if no signature is requested and the courier confirms delivery to the address provided.
If you have any questions regarding our return policy, please feel free to fill out our online contact form or call us at (815) 278-1308.